Help & Faq

Go to MY ACCOUNT log in to check your order to check your order . To track down your order
use your tracking number provided to you at the time of your order(s) was shipped.

If you face difficulty or having any doubt regarding your tracking number then contact to our
customer service department for the help and guide.

According to your location ground shipment will commence within 3-6 days

In case you want to cancel your order you may contact to our customer service
department and they will guide you with the further process for cancellation.

Item(s) becomes unavailable after your order was placed Difficulty in processing your
payment information Inability to ship to the address provided If you have questions or
would like to place a new order please contact us
Order(s) are inaccessible when it faces difficulty in processing payment details and if the
shipment address is inappropriate provided by you . If you arise with any query and want
to purchase a new set of order then contact to us.

Step 1. Search and find the product according to product displayed on the page
Step 2. Select the product specification and after completing all the process Click to
“Buy Now” or “Add to Cart”
Step 3. Fill in all the details and Payment method after that Click on “Place Order ”
Step 4. Move to your Payment Platform to complete the final Process of Payment .

Payment methods we accept : VISA, MasterCard, Discover, American Express, PayPal,
and Quadpay. Interact: Paymet can also be done online . Please note that the
cardholder must have access to online banking.

A: Payment failure could occur from the following:
   1) Incorrect CVV Security Code
   2) Insufficient fund on Card
   3) Exceeding CC limits

Contact to our Customer Service Department for initiating any refunds.
Once refund is initiated by Nexa Hair Quadpay will notify you about the
Total Refunds

Total refunds happens when Quadpay gets the notification of the return ,
the amount of refund would reach out to you and Quadpay would cancel all
your future transactions.
Remember, if you have made only one installment payment at the time of
payment you would be only refunded what you have paid , not the entire
amount of the original purchase.
Amy makes a $400 purchase and have already paid her first $80 installment at the
time of purchase. Nexa Hair delivers her the item, but it is the wrong item.
She returns the item to Nexa Hair and is expecting a full refund. After the approval of
the return of the item by Nexa Hair , she would receives a refund of $80. She will not
receive $400 because she have only made one $80 installment payment.
The remainder of her installment payments will been canceled.
Partial Refunds
When the refund is partial (example, you’ve only returned part of an order)
Quadpay would start by reducing your last installment by that amount, then
if it is more than that,
Quadpay will deduct it from your last and second last installment – and so
You have made a $200 purchase. Your four payments are $50 each. With your first
payment due at the time you place your order.
1. $50 – Paid at time of purchase.
2. $50
3. $50
4. $50
Nexa Hair refunds $100 on your purchase. The value is applied to the last of your
installments, and then to the next-to-last installment, and so on, until the entire
refund amount has been applied.
1. $50 – Paid at time of purchase.
2. $50
3. $50 – Covered with the refund.
4. $50 – Covered with the refund.
Your second installment remains and is still due on the due date.
If the amount of your refund is larger than the total of your unpaid future installments,
Quadpay will also refund your original payment method directly. You can always see
how refunds were applied to your Quadpay account, what payments are still due, and
make your payments early in the Quadpay Customer Portal.

Please have some patience Nexa Hair makes sure you would safely get your refunds

generally, it takes 1-10 Working days, varying with different banks, buyers will receive
the refund after it is successfully processed by Nexa Hair.
Nexa Hair Customer service would inform you about your refund when its completed,
and your money will be returned to the bank card or account you paid from.

PayPal: usually 1-5 working days
Credit card: usually 1-10 working days
Quad pay: usually 1-10 working days
You can check your order details to confirm whether the refund has been successfully
processed, please feel free to contact your bank (please provide the ARN to your bank if
there is) to follow up on the Refund status.

A: contact our customer service department to confirm the tracking number & shipping
information about your order . You can contact us through our live chat or message
us by [name of nexa hair customer]You may also contact the shipping carrier to confirm if the order was shipped.
 Sometimes the carrier can take 1-2 days to update shipping information on their
Contact to the Shipping carrier to confirm your order is shipped or not . Sometimes it
take time to update the information on their site.

Definitely , For the fake scalp wig and PU wig, you don't have to bleach them, both of
them are very natural and also knots are invisible. For much professionally consult your

A: Wig Densities of lace(full and lace front wigs)can start from 80% of the average hair
density(80,000 strands based on the mathience figures above)and usually go up to
180% of average hair density(180,00 strands based on the mathience figures above).
The standard density of lace wigs(full lace wigs and lace front wigs)is between 130%
and 150%(so 130,000 and 150,000 based on the mathience figures above) If the aim is
to wear hair that looks natural any lace wig with a range of 130%-150% are often

referred to as medium density Full lace wigs and lace front wigs with higher densities will
usually cost more due to the extra labour involved to ventilate(or weft).

A: The differences between them is more noticeable in the hair's reaction to water, heat or air
drying. For longer lasting curls on any of the hair, it is recommend to use roller set hair with a
hair setting lotion.
Brazilian Hair are silkier and shinier in texture compared to Indian Hair. The Straight textures
are not bone straight but tends to curl beautifully at the end. This hair holds curls very well and
tends to hold them more longer than Indian Hair.
Peruvian Hair is a little coarser and thicker in texture than Indian and Brazilian hair. It blends
well with normal African-American relaxed hair textures and medium Caucasian hair textures.
The curly texture becomes more curly when its wet or washed.
Malaysian Hair – Malaysian hair at first can appear excessively shiny but after the first 2-3
washes the shine lessens and itself take on a more natural appearance. Curls doesn’t loosen or
drop with time but maintain their form for the entire day. No product is required to maintain
the curl. Malaysian hair is also softer and silkier in texture than Indian hair.
Indian hair It tends to dry into a beautiful wave which ranges from a slight wave to very wavy,
although it straightens and curls very easily.

Care the hair like your own . you can use iron/straighter or tongs even when fitted, but
don’t use excess of any such hot tools as it could lead to dry and damage the hair and it
won’t last long.

Of course ,you can dye your hair and prefer you to dye below into #27 brown colour. As
a general rule, it is easier to darken the hair than to lighter the hair. Colouring yourself
sometime not let your colour shade come out as result what you want , so we
recommend you to dye your hair from your hair stylish as they can provide you with a
relevant result . if you are not able to get any salon then test a good quality hair dye and
with a small sample first.

In any case you forget your password, Go to the log-in page and then click "Reset
Password" after that we’ll send you a short term password and you can reset your new
password .

Still have a question?

Please contact us for more information.

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